Privacy Policy


As part of its activities, MALTERIES SOUFFLET has made the privacy of its customers and users a real priority. This privacy policy aims to outline MALTERIES SOUFFLET’s (hereinafter “Malteries Soufflet”) compliance with Regulation (EU) 2016/679 on personal data protection (hereinafter “the Regulation”) and Act No. 78-17 of 6 January 1978 as amended (hereinafter “the French Data Protection Act”).

The processing of personal data carried out by Malteries Soufflet aims to comply with European and French data protection regulations. It is part of a commitment to transparency, security and control of their data for members.

This policy is intended to detail the different categories of personal data we collect, to simply set out how we use and protect it, as well as the rights you have over your personal data.

Thank you for taking sufficient time to read this notice.


Legal qualification

In general, Malteries Soufflet undertakes to ensure that the personal data it processes are :

  • Processed lawfully, fairly, and transparently.
  • Collected for specified, explicit, and legitimate purposes.
  • Adequate, relevant, and limited to what is necessary in relation to the purposes for which they were collected, in accordance with the principle of data minimisation.
  • Accurate and kept up to date. In the event that data concerning you is inaccurate, you are invited to inform us at so that corrections may be made.
  • Stored in a form allowing your identification for a period not exceeding that strictly necessary for the purposes for which your data was originally collected.
  • Processed in such a way as to ensure appropriate security of your personal data against its destruction, loss, alteration, or unauthorised access.


What personal data do we collect?

In connection with your use of our services we collect the following personal data directly from you: Surname, first name, company, email address.

Cookies are also placed on your device (see dedicated section below).


When do we collect your personal data?

We collect your personal data when you contact us via the dedicated form on our website.

Why do we process your personal data?


1 - As part of our website

Your data may be processed in order to respond to you when you make a request via the contact form on our website.

2 - As part of marketing campaigns (sales canvassing mailings)

We may also use your email address for commercial mailings.

You have the right to object to the receipt of this type of message by clicking on the unsubscribe link in each message or by writing directly to


3 - For security purposes and for legal purposes

We may process your data for the purposes of resolving any disputes, to prevent the occurrence of potentially prohibited or illegal activities, or to fulfil our legal obligations in terms of data or corporate document retention.


4 - Cookies

When you browse our website, we may place cookies on your device with your prior specific consent (with the exception of non-essential cookies).

A cookie is a small text file that may be saved in a dedicated space of your device’s hard drive when visiting a website using your browser software. It is transmitted by the server of a website to your browser.  The storage of cookies on your device during your browsing on a website constitutes the processing of your personal data within the meaning of European Regulation 2016/679 (“GDPR”).

When you first log on to our site, you will be expressly asked to give your consent to the storage of cookies on your device (computer, smartphone, tablet, or any other device enabling you to browse the Internet) under the conditions specified by these provisions.

Pursuant to CNIL’s recommendations, the validity period of this consent is thirteen (13) months maximum. At the end of that period, your consent will be collected again.

An anonymous identifier is assigned to each cookie. A cookie therefore does not identify a natural person but only the computer or mobile device that they are using, via a randomly generated identification tag. Cookies are limited to saving information about the browsing of your terminal on the Site (number of page visits, connection date and time, etc.).

For more information about cookies, please visit:

You are not required to allow non-essential cookies at any time and you can refuse to deposit them or change your preferences at any time by clicking here..

In addition, we inform you that most Internet browsers are configured by default so that the storage of cookies is enabled. However, your browser offers you the opportunity to change these standard settings so that all cookies are systematically rejected or that only some of the cookies are accepted or rejected depending on their issuer.


The guide below explains what to do:

On a PC

If you use the Internet Explorer browser

  • In Internet Explorer, click on the “Tools” button, then on “Internet Options”;
  • Under the General tab, under Browsing History, click on “Delete…”;
  • Then tick “Cookies and Website Data”, then click on “Delete”;
  • Finally, click on “OK” to close the “Internet Options” window More information at:

If you use the Firefox browser

  • Open the menu and click on “History”
  • Then choose “Clear recent history”;
  • Tick the “Cookies” box and click on “Delete” more information at:

If you use the Chrome browser

  • Click on the icon on the “Customize and control Google Chrome” menu;
  • In the menu, click on “More tools”, then “Clear browsing data…”;
  • Tick the “Cookies and other site data” box, then click on “Clear data”.
  • More information at:


On a MAC

If you use the Safari browser

  • In your browser, choose the Safari menu > Preferences;
  • Click on “Security”;
  • Click on “Display cookies”;
  • Select the cookies you want to delete and click on “Remove” or “Remove All”; after deleting cookies, click on “Finished”.
  • More information at:


On a smartphone or tablet

If you use an iOS smartphone or tablet (Apple)

  • Go to the “Settings” app, then click on “Safari”, and then “Clear History and Website Data”.

If you use an Android smartphone or tablet (Google)

Go to the “Internet” app, then click on the Menu button on your device and choose “Settings”. Go to “Privacy and security”, then click on “Delete all cookies”.


What are your rights?

As a customer, you are master of your data and have many rights in their management. It is possible for you to ask us to exercise your:

  • Right of access: You can ask us to obtain confirmation that we process personal data about you and ask us for a copy of it.
  • Right of rectification: You can ask us to rectify or modify your personal data that is no longer up to date or inaccurate.
  • Right to erasure: You can ask us to delete your personal data if it is inaccurate, incomplete, ambiguous, or outdated in particular.
  • Right to object: You are free to object at any time to the receipt of communications from us.
  • Right to portability: You can ask us to provide you with your personal data in a structured and machine-readable format, or ask another data controller to provide your data to us.
  • Right to specify guidelines regarding the fate of your data after your death: You can specify, during your lifetime, guidelines for the retention, erasure and disclosure of your personal data after your death. Such guidelines may be modified or revoked at any time. If you have not communicated such guidelines, please be aware that your data will be deleted within the statutory time limits. Your heirs may also exercise the rights over your data and in particular request their deletion.

If you wish to exercise any of your rights in accordance with data protection regulations, please send your request to the following address:


83 Avenue de la Grande armée




You also have the option to contact our data protection officer directly at .

If you find a violation or breach of your personal data, without prejudice to any other administrative or judicial remedy, you may lodge a complaint with the supervisory authority of the Member State in which you reside primarily, your place of work or where the breach of your personal data has been committed. We invite you to consult the website of the Commission Nationale de l’Informatique et des Libertés for further information on your rights to recourse and the required procedure.

Commission nationale de l’informatique et des libertés (CNIL)
3 Place de Fontenoy – TSA 80715
75334 PARIS CEDEX 07


Who is likely to access your personal data? 

1. Recipients of your data

The data we collect in the course of our business is intended solely for our authorised staff, as well as for any subcontractors we use in the course of our activities.

We never transfer your personal data to unauthorised third parties or those who do not meet the requirements of the applicable Regulations.


  2. Data transfers outside the European Union

Your data is processed primarily within the European Union and in all cases enjoys a very high level of protection and confidentiality.

When your data are processed by a recipient located outside the European Union and the European Economic Area, and whose country of establishment is not considered to provide an adequate level of protection within the meaning of Article 45 of the Regulation, we undertake to ensure the protection of your personal data in accordance with the strictest rules, in particular by signing, on a case-by-case basis, contractual clauses based on the European Commission’s model, or any other mechanism in accordance with the Regulation.


How long is your data retained? 

We undertake to comply with the provisions in force relating to the retention period of personal data. The personal data of our customers is not kept for a period of time that is strictly necessary for the purposes for which it was originally collected.

In general, we keep the data of our customers for a period of 3 years following the end of the business relationship/the last contact. This period may be increased by any statutory limitation periods to which we are subject in the course of our activities. As previously indicated, cookies are stored for a period of 13 months or deleted in case of withdrawal of your consent in the meantime.


Security of your personal data

We implement appropriate technical and organisational measures with regard to the technology to preserve the security, integrity and confidentiality of our customers’ data in such a way as to prevent damage, erasure or unauthorised access by third parties.


Right of modification

We reserve the right, at any time, to amend this Privacy Policy. We therefore invite you to read this document on a regular basis.

Privacy Policy

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